Sign in so the request stays attached to your workspace and order.
Open workspace support ↗Find the answer.
Keep the job moving.
Complete guidance for workspace setup, large transfers, production briefs, AI batches, review, billing, delivery and account security.
Use email for commercial questions, not confidential product files.
rupato.design@gmail.com ↗Every common route from first upload to final delivery.
Browse all topics ↓What happens from account creation to delivery.
Set up
Sign in, confirm company and billing details, choose currency, invite the right roles and use the guided tutorial.
Prepare
Save an editing specification, output profile, marketplace preset and reusable department workflow.
Transfer
Upload files, choose a folder or import secure links. Large files use resilient multipart transfer.
Produce
The order moves through assigned production and independent quality control with visible status.
Approve
Inspect the result, add precise feedback, request a correction or approve the batch.
Deliver
Download individual files or one ZIP, then use an authorised connection when direct publishing is configured.
Getting started
Uploads and transfers
Use multipart device transfer, folder upload or secure-link import and verify every source before production.
Prepare downloadable HTTPS links, protect access and understand when a cloud share cannot be imported.
Orders and workflows
Turn background, crop, shadow, retouch, colour and naming decisions into one approved production standard.
Give uploaders, reviewers, managers and billing contacts the right action without sharing uncontrolled access.
AI background remover
Review and quality
Plans, credits and billing
Delivery and integrations
Keep one approved master, apply the channel profile and avoid claiming an untested publishing connection.
Release completed files, preserve delivery structure and recover a large download without losing source identity.
Account and security
Clear expectations before you need help.
01How quickly will support respond?+
Urgent live-production problems target an initial response within 30 minutes during staffed production hours. Order questions target two hours and general requests one business day. A target is not a contractual guarantee unless it appears in an agreed service level.
02Where should I report a problem with one order?+
Sign in and open Support so the message is linked to your workspace. Include the order reference and affected filenames; do not send private source images by ordinary email.
03Can Rupato recover an interrupted upload?+
Multipart uploads retry failed parts instead of restarting the full file. If the browser or device is closed, the remaining files may need to be selected again; completed parts and assets are not silently duplicated.
04Which features need an external account?+
Direct marketplace publishing, cloud-storage connections, payments and AI processing require the company owner to authorise the relevant provider. Rupato labels these as setup required until tested.